The conception of a unique and original treatment concept that reflects a deep understanding of the spa location, culture, traditions as well as
market demands and expectations.
The development of an innovative and imaginative treatment menu or a series of tantalizing signature treatments that engage and inspire guests and bring the concept to life.
Services include the Spa pre-opening critical path and time lines: a spa treatment concept tailored to the location: payroll expenses and staffing forecasts: and recruitment and selection of qualified therapists for the spa.
SKILLS AND TRAINING
Our intensive on-site and off-site skills training includes the implementation of the spa treatment protocols: training in technical skills and in-depth product knowledge: and training consultation skills and pre & post treatment guest care.
ON SITE SET UP & IMPLEMENTATION PROGRAM
We assist in reviewing the spa defect list, preparing the spa daily checklist, and in providing spa concept immersion to the spa team. We also offer assistance in spa menu and spa opening press release write-up.
POST OPENING ASSESMENTS
Our team of senior and internationally qualified project consultants provide detailed on-site operational assessment and therapist evaluation 3 months and 6 months after implementation.